Users are prohibited from violating or attempting to violate the security of the Kb onlines web site, including accessing data not intended for such User or logging into a server or account which such User is not authorised to access, attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host or network, forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting, or taking any action in order to obtain services to which such User is not entitled. Violations of system or network security may result in civil or criminal liability. Kb online will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.

Users of this web site may be monitored to ensure compliance with these Terms of Use - Users of this website consent to this monitoring in order to ensure the security and availability of this web site.

Customers details:
You must supply us with a correct working e-mail address, we may need to contact you requiring important information about your order, if your e-mail address is incorrect we will not take any responsibility for any loss of information or updates of your order or delays, we will sent a 24 hour friendly warning. Also address, they are three address in a purchases, a shipping address, a billing address, and a customers address, these all must be correct, for billing peruses, again we cannot take responsibility for any errors you have entered,  if any address found incorrect we will give you a 48 hour friendly warming. Telephone numbers are only required encase of a emergence, also on the carrier postal deliveries, also we may do random calls to check, all customers details are kept secure and safe we do not sell your details on via third party, we respect your information.

Newsletter:
All customers are automatically signed up for a newsletter this newsletter is not sent often, you may unsubscribe to all e-mails at the bottom of them, or at the following url:
www.kb-online.co.uk/newsletter

Terms and conditions:

Paypal:
We are not responsible for any Paypal fees (we do not charge extra for these fees there paid for by us, upon receiving your order money).
When refunding a order in full, for what ever reason we will re-fund the PayPal fee charged by PayPal (included in the order), PayPal dont re-fund the twenty pence, please see PayPals re-fund policy. If the re-fund is only for part of the order for example Fred buys 1 x mp3 player and 1 x hi tech kettle, the kettle goes discontinued and we cannot get hold of any more of these kettles, so we re-fund Fred just for the kettle the PayPal fee we be re-funded by PayPal by a percentage of the re-fund, (this is not likely to be much) also please understand the postage of Freds order will be re-funded taking the weight of the kettle off and a twenty pence charge.

Re-funds:
We will only re-fund items if the item has been discontinued, or out of stock, we are not responsible for any Paypal fees, please see above. If your order has gone though and processing for shipment we cannot re-fund your payment. Faulty items please refer to Shipping & Returns for more information regards faulty returns and see below 'Faulty Returns'. If you item is found to be faulty we will re-fund your item including the postage cost to you, please note we only re-fund returns when there are no products in stock (we will wait up to five days for more stock, if arriving with in the five days) however you can decided if you want a refund or a replacement product.

Cheques / postal order:
we currently offer a max 12 day extra wait, contact us for more information and a address, all cheques or postal orders must be sent on recorded delivery, also you must accept the extra wait depending on the what payment method used, we are not responsible for if cheques get lost in the post.

Un-delivered / Not received:
A return address label is attached to each order with our returns address on it, if an order cannot be delivered the Post Office will keep it for five days, after that it will be returned to us, Kb Online are not responsible to redispatch the item to you at our expensive, we will hold the item until you pay the redispatch charge.

Your parcel may still turn up, we have had a few cases where this was the case, although Royal Mail services will normally get there within 2 days, Royal Mail do state that you should allow 5 working days. Also Royal mail do not class a delivery as a query unless it has been overdue by 15 days, meaning that after the 15 working days is up, we can dispatch a replacement free of charge. We understand that the 15 days wait from the original dispatch date is not ideal, however we cannot dispatch a replacement or give a full refund before the 15 days due to Royal Mail polices. Previously we did and in most cases the orders turned up, and the customers did not return the parcel to us. So due to security issues and third party polices we cannot dispatch or refund your order before the 15 working days, we apologize for the inconvenience caused.
Kb Online do not cover lost items on a non-recorded delivery service (1st class / 2nd class), the minimum spend on a non-recorded service is £5, Kb Online display this in on the checkout shipping page, and do not recover the costs if the item goes missing in shipment.
Contact us if your item has not been received.

Twelve month warranty:
All products carry a twelve month warranty on conditions below:
- We reserve the right to half your refund.
- Refer to 'Faulty Returns' for conditions.

Returns Policy:

As a Royal Mail requirement there is a Returns Department label on the back, for any products that could not, for whatever reason be delivered, to be returned to us. Without it the item is destroyed after 5 days.
All returns must go through our returns system, you cannot return your product with out filling the returns form in, for a returns number, staff will advise you of the returns procedures if we feel you can return the product. For instructions on returning products Click here. Kb Online have the right to charge a 10% restocking fee where we feel is necessary in the circumstances.

Faulty Item Returns:
Whilst we hope that our products will not prove faulty, occasionally faults will arise within our products. It is our aim to deal with them in as swift a way as possible. Our “Dead on Arrival” or DOA period is 14 days from date of receipt. We also offer a straight swap or refund should the product fail within 14 days.

Should you receive a faulty item you should firstly contact us at support@kb-online.co.uk explaining the nature of the problem and quoting all relevant details. If your faulty product needs to come back to us then the returns procedure is as follows:

Visit http://shop.kb-online.co.uk/faq.php#24 for instructions on how to request a RMA
Upon receipt from us of an RMA (Return of Material Authorisation) number please wait for authorization of the return once authorised, instructions will be sent on where to return the item, make sure that the product is packed complete and securely to avoid transit damage. Please also make sure that the RMA number is visible on the outside of the packaging. Returned items should be sent recorded delivery for security. Kb Online will not accept responsibility if items get lost on the way back to us. Faulty products returned will be examined to see if faulty and if faulty we will dispatch a replacement if no stocks available a re-fund will be issued. You will be refunded the cost of the return postage if found faulty. If a returned product is found to be not faulty, the product will be returned to the you at your expense. Orders will not be accepted for return if they are not faulty.

The delivery address for returns is:
Please note you need a Return of Material Authorisation (RMA) ticket before you can return your goods to us, goods returned without a RMA will not be accepted for return.

Returns Dept
Unit 5A Wimsey Way
Alfreton Trading Estate
Alfreton
Derbyshire
DE55 4LS

Unwanted Returns:
Unwanted items may be returned to Kb Online Stores up to 7 days after the receipt of goods. However it is a pre-condition of our acceptance of such items that they are returned in a re-saleable condition. i.e. Goods must be unopened, unused and contain all accessories, manuals, drivers, cables etc supplied with the goods.

It is your responsibility to make sure the goods reach us in the condition stated above. We recommend that you use a reliable carrier or recorded mail and make sure that the goods are sufficiently insured. We cannot accept liability for goods damaged in transit.

To return unwanted items customer should follow the instructions at http://shop.kb-online.co.uk/faq.php#24 to fill in a RMA (Return of Material Authorisation) form for the unwanted products. Providing the above conditions are met we will then authorise the RMA (Return of Material Authorisation) number. Only then may you return the goods to us. Please make sure that the RMA number is visible on the outside of the packaging as well as the ID number you will get. Once we have examined the goods and we our happy with the condition of them we will issue you with a refund, minus any delivery charges. Please note items that are sent to us without a valid RMA and ID number will not be accepted
Kb Online have the right to charge a 10% restocking fee in rare cases.

china products are excluded from these terms and conditions, please refer to here, as china products have separate terms and conditions.