Users are prohibited from violating or attempting to violate the security of the Kb onlines web site, including accessing data not intended for such User or logging into a server or account which such User is not authorised to access, attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host or network, forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting, or taking any action in order to obtain services to which such User is not entitled. Violations of system or network security may result in civil or criminal liability. Kb online will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.

Users of this web site may be monitored to ensure compliance with these Terms of Use - Users of this website consent to this monitoring in order to ensure the security and availability of this web site.

Customers details:
You must supply us with a correct working e-mail address, we may need to contact you requiring important information about your order, if your e-mail address is incorrect we will not take any responsibility for any loss of information or updates of your order or delays, we will sent a 24 hour friendly warning. Also address, they are three address in a purchases, a shipping address, a billing address, and a customers address, these all must be correct, for billing peruses, again we cannot take responsibility for any errors you have entered,  if any address found incorrect we will give you a 48 hour friendly warming. Telephone numbers are only required encase of a emergence, also on the carrier postal deliveries, also we may do random calls to check, all customers details are kept secure and safe we do not sell your details on via third party, we respect your information.

Newsletter:
All customers are automatically signed up for a newsletter this newsletter is not sent often, you may unsubscribe to all e-mails at the bottom of them, or at the following url:
www.kb-online.co.uk/newsletter

Terms and conditions:

Paypal:
We are not responsible for any Paypal fees (we do not charge extra for these fees there paid for by us, upon receiving your order money).
When refunding a order in full, for what ever reason we will re-fund the PayPal fee charged by PayPal (included in the order), PayPal dont re-fund the twenty pence, please see PayPals re-fund policy. If the re-fund is only for part of the order for example Fred buys 1 x mp3 player and 1 x hi tech kettle, the kettle goes discontinued and we cannot get hold of any more of these kettles, so we re-fund Fred just for the kettle the PayPal fee we be re-funded by PayPal by a percentage of the re-fund, (this is not likely to be much) also please understand the postage of Freds order will be re-funded taking the weight of the kettle off and a twenty pence charge.

Re-funds:
We will only re-fund items if the item has been discontinued, or out of stock, we are not responsible for any Paypal fees, please see above. If your order has gone though and processing for shipment we cannot re-fund your payment. Faulty items please refer to Shipping & Returns for more information regards faulty returns and see below 'Faulty Returns'. If you item is found to be faulty we will re-fund your item including the postage cost to you, please note we only re-fund returns when there are no products in stock (we will wait up to five days for more stock, if arriving with in the five days) however you can decided if you want a refund or a replacement product.

Cheques / postal order:
we currently offer a max 12 day extra wait, contact us for more information and a address, all cheques or postal orders must be sent on recorded delivery, also you must accept the extra wait depending on the what payment method used.

Returns:
As a Royal Mail requirement there is a Returns Department label on the back, for any products that could not, for whatever reason be delivered, to be returned to us. Without it the item is destroyed after 5 days.
All returns must go through our returns system, you cannot return your product with out filling the returns form in, for a returns number, staff will advise you of the returns procedure if we feel you can return the product. for instructions on returning products Click here. Kb Online have the right to charge a 10% restocking fee where we feel is necessary in the circumstances.

Faulty Returns:
Returned items should be sent recorded delivery for your security, Kb Online will not accept responsibility if items get lost on the way back to us.
You will be refunded the cost of the return postage if found faulty.
If a returned product is found to be not faulty, the product will be returned to the you at your expense.
Orders will not be accepted for return if they are not faulty.
Faulty products returned will be examined to see if faulty and if faulty we will dispatch a replacement if no stocks available a re-fund will be issued.
Every effort is made to ensure that all products are in full supply where available, products that are not available are normally back in stock within 3-5 days, subject to manufacturer availability.

Unwanted Returns:
Kb Online offer customers a 7 day unwanted return with the following conditions:
-You must use the returns system on your order, we will not accept returns without this been filled in. For instructions on returning products Click here.
-Items must be brand new and sealed.
-Items must be returned from 7 days of receiving the item.
-Kb Online have the right to charge a 10% restocking fee.

Un-delivered / was not in:
A return address label is attached to each order with our returns address on it, if an order cannot be delivered the Post Office will keep it for five days, after that it will be returned to us, Kb Online are not responsible to redispatch the item to you at our expensive, we will hold the item until you pay the redispatch charge.

Twelve month warranty:
All products carry a twelve month warranty on conditions below:
- We reserve the right to half your refund.
- Refer to 'Faulty Returns' for conditions.

Lost:
The first thing you should do is check with your local Royal mail / Parcel Force depot to see if it is there, not to contact Kb Online.
Royal Mail classes a parcel as missing if it is not delivered within 15 working days at which point we can then re-despatch the order or refund you. They class a working week as Monday to Friday.
If it has not arrived by the end of the 15th day, let us know and we will despatch the replacement.
We cannot re-send an order before the 15 days is up, because if the original parcel was delivered within the 15 days we would not be able to put in a claim.
Due to security peruses and third party polices Kb Online CANNOT dispatch or refund a missing order before 15 working days, however at the end of the 15 working days we can dispatch a replacement or issue you with a full refund.
Kb Online do not cover lost items on a non-recorded delivery service (1st class / 2nd class), the minimum spend on a non-recorded service is £5, Kb Online display this in on the checkout shipping page, and do not recover the costs if the item goes missing in shipment.
Contact us if your item has not been received.

china products are excluded from these terms and conditions, please refer to here, as china products have separate terms and conditions.